Privacy Policy

This Privacy Policy describes the processing of personal data that Fuenquesada S.L. (hereinafter, Fuenquesada) performs when you use Fuenquesada’s services, our website and when you contact us using the means that we make available to you (phone, chat, email and social networks), and through it, in accordance with our commitment to transparency, we inform you about the data we collect and what we use it for.

Fuenquesada treats data in a lawful, loyal and transparent manner. It only processes data that is appropriate, relevant and limited to what is necessary in relation to the specific, explicit and legitimate purposes for which it obtains it, and does not process it for purposes incompatible with those.

This Policy is permanently accessible through the link enabled on the website, called the “Privacy Policy”, and may be updated at any time, either as a result of a regulatory change or by changing the settings of the services or the type of business developed. Modifications involving changes in the provision of the contracted service, or requiring the consent of the interested parties, will be communicated within fifteen calendar days in advance so that the interested parties can express their opposition to the treatment of their data according to the change described, or so that customers can take the measures they deem appropriate in relation to the reported modification. If after the period provided the user accesses its services again or does not communicate its opposition, the new conditions will be understood to be accepted.

Who is the Data Controller?

Fuenquesada S.L. – CIF B88277801 Postal address: C/Iris 52 3º Izda -28109 – Alcobendas – Madrid Phone: 629 172 090 Email: info@fuenquesada.com

For what purpose and legitimacy do we process data?

To access and/or browse the website of it is not necessary to provide any data. The mandatory nature of the answer to the questions that are asked, or the data requested through the website, is indicated by the incorporation of an asterisk (*) following the question or field of the form. If the required data is not provided, it will not be possible to provide the requested service or functionality.

Fuenquesada does not process data of minors in any case, since only allow registration as a user and the contracting of services through the website fuenquesada.com to persons of legal age with full capacity to act in legal traffic.

In Fuenquesada we process the information registered in accordance with the following purposes:

Customers: the data provided when registering as a user, those collected by any of the means or contact channels identified on the website (including, chats or telephone calls), and those collected through Fuenquesada’s services, are used for the purpose of managing the account and services contracted by users, both at the technical and accounting, fiscal and administrative level, and/or to notify them of incidents or any information of interest about their services.

To this end and in compliance with tax and data protection regulations, the billing data provided by users is checked, consulting the data quality service of the tax administration, and correcting those data that turn out to be Inaccurate. The legitimizing basis of the processing is the provision of the service or execution of the contract.

Promotions: Fuenquesada uses the contact details provided by users to send them, by electronic means or not, information about the improvements that he/she is implementing in the services that they have contracted, and to keep them informed about the news that he considers may be of interest (offers and promotions), that is, for direct marketing purposes.

Fuenquesada is absolutely contrary to the practice of spamming: the user decides – and authorizes- whether or not he wants to receive this type of communications, either by registering as a user in fuenquesada.com and, therefore, accepting this Policy, or by requesting information of this type by any of the means of contact provided on the website. The legitimizing basis of the processing is the consent.

Traffic and location data: Fuenquesada retain the data generated in the framework of the provision of electronic communications services, available to the competent authorities, in accordance with Law 25/2007 of 18 October. This data is not used for commercial promotion purposes. The legitimizing basis of the processing is the fulfillment of a legal obligation.

Abuse: the data provided when reporting a complaint is used for the purpose of analyzing the case, providing the corresponding response and accrediting the fulfillment of the obligations associated with its management, as well as for the defense in potential claims. The legitimizing basis of the processing is the consent.

Contact: the data received by any of the means and / or contact channels indicated on the website, are used in order to manage the requests or incidents communicated by the interested parties. Calls may be recorded for the purpose of improving the quality of the services and for security reasons to prove the instructions received or the information provided. The legitimizing basis of the processing is Fuenquesada’s legitimate interest in serving and managing the requests received.

Automated social media publishing: Users using the automated social media publishing service must provide their access keys (username/email address and password) to those networks. These keys are used for the sole purpose of publishing on behalf of users the content they provide. Such contents must respect both the current legislation and the conditions of use of the social networks themselves. The legitimizing basis of the processing is the provision of a service.

Promotional activities on social networks: the data of the participants in the promotional actions through social networks are treated for the sole purpose of developing the corresponding promotional activity, sweepstakes or contest, as well as the delivery of the corresponding prize, if applicable. The legitimizing basis of the processing is the consent.

Security– Audit records of Fuenquesada’s information systems and networks are kept to maintain the security of networks, technical infrastructure and services, and to detect or prevent the abusive or fraudulent use of services. The legitimizing basis of the processing is the legitimate interest of Fuenquesada.

Exercise of rights by data subjects: the data provided are used for the purpose of serving and responding to data subjects who exercise their rights in accordance with data protection regulations. The legitimizing basis of the processing is the fulfillment of a legal obligation and the data will be kept for the time necessary to fulfill the purpose for which they were collected and to determine the possible responsibilities that could arise from that purpose and the processing of the data.

Data protection notifications – The data provided is used to manage incidents and security-related notifications in accordance with data protection regulations. The legitimizing basis of the processing is the fulfillment of a legal obligation and the data will be kept for the time necessary to fulfill the purpose for which they were collected and to determine the possible responsibilities that could arise from that purpose and the processing of the data.

Fuenquesada uses anonymous cookies and does not provide references that allow us to infer personal data from visitors. The only non-anonymous cookies, that is, that allow the identification of the user, are those that the user voluntarily activates when accessing the “Customer Area” of the website. These cookies store the user name on your terminal equipment, as well as a hash of the user’s name and password, for a fortnight, for the sole purpose of facilitating access to the areas restricted to the user without the need to manually enter access keys each time. For our policy of installing and managing data storage and recovery devices on terminal equipment, please refer to our Cookies Policy.

Fuenquesada will only process the personal data provided by users in accordance with the purposes described in this Policy and in the General Conditions of Contract of the services contracted by users.

Users are informed of the processing of their data in the terms indicated above by accepting this Privacy Policy when registering as a User of Fuenquesada, or by contracting the specific service that requires such treatment in accordance with the General Conditions of Contract of the corresponding service. Users should refrain from providing personal data of other data subjects, unless they have the relevant authorization, according to which such data subjects have been duly and duly informed about the content of this Policy of Privacy and, in particular, that they consent to their data being provided to Fuenquesada to be treated according to the corresponding purposes.

User accounts created in breach of any prohibition provided in this Privacy Policy, in the Terms of Access and Use of the website or in the General Conditions of Contract will be deregistered immediately, unless it must be retained duly blocked for the formulation, exercise or defense of claims.

Pursuant to Article 6, section 1, paragraph 1, letter a of GDPR, if we have previously obtained your express consent to the registration to our newsletter, we will use the necessary data for this purpose to send commercial communications in accordance with said Consent. You can unsubscribe from the newsletter at any time by sending a message to our contact address described here or by clicking on the link provided for this in the e-mail with such commercial communication. Upon unsubscribe we block your email address for this use, provided that you have not given your express consent that the data will continue to be used, or we reserve the right to continue using your data in cases permitted by law and on the ones that we inform you in this document.

How long do we keep the data?

The data provided and collected will be processed solely and exclusively for the necessary time and for the purposes for which they have been collected at any time, as well as to determine the possible responsibilities that may arise from the purposes of the processing. Fuenquesada has set different retention periods depending on the type of data and the applicable purpose of its processing. The applicable time limits, unless a different time limit is specified in the General Conditions of Contract of the corresponding service, shall be:

Customers: the data will be kept for as long as the contractual relationship is maintained, plus an additional maximum period of 6 years after the termination of the contract, in application of civil, commercial and tax legislation, unless they must be kept blocked for the formulation, exercise or defense of claims.

Promotions: the data will be processed during the term of the contractual relationship as long as the opposition is not requested by the interested party or the consent is revoked. Traffic and location data: the data will be kept for a period of 12 months in accordance with the Law on the Conservation of Electronic Communications Data.

Contact: the data will be kept for 12 months, unless it must be kept blocked for the formulation, exercise or defense of claims.

Automated posting on social networks: the data will be processed as long as the functionality is not disabled by the user.

Promotional activities on social networks: the data will be kept for 12 months, unless it must be kept blocked for the formulation, exercise or defense of claims.

Security: the data will be kept for 5 years, unless it must be kept blocked for the formulation, exercise or defense of claims.

To which recipients will the data be communicated?

Fuenquesada does not communicate personal data to third parties, unless a rule with a range of law provides otherwise or if it is necessary for the provision of the contracted service.

Fuenquesada may communicate personal data to the competent authorities: prosecutors and customs, judicial, state security forces and bodies, and any other addressee that, depending on the current regulations, is applicable.

In relation to the communications necessary for the provision of the contracted service, those essential data will be communicated to manage the request of the users and provide the contracted services, indicating in the General Conditions of Corresponding contracting the terms in which such data is communicated and the identity or category of recipients. In any case, depending on the payment method selected, it will be necessary to communicate to the financial and banking institutions the relevant data to proceed with the collection of the services.

In the event that a user leaves a comment or interaction socially with the website of fuenquesada.com or on the social networks in which it is, it must keep in mind that their data will be published in the environment in which they act, that is, they will be expressly authorizing the communication of their data – associated with the action it takes – to other users who access the website or social network.

The data we process is only stored in our facilities, or in the facilities of our service providers, all located within the Spanish territory.

What are your rights in relation to your data?

You have the right to obtain confirmation of whether or not we are processing personal data concerning you, to access your personal data, and to request the rectification of inaccurate data or to complete the incomplete data.

You also have the right to request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes that were collected. Fuenquesada will proceed to the deletion of it without delay unless it is necessary to keep them in compliance with a legal obligation, or for the formulation, exercise or defense of claims. In certain circumstances, you may request the limitation of the processing of your data, in which case we will proceed to its blocking and can only be treated for the formulation, exercise or defense of claims.

You have the right, in certain circumstances, to receive the personal data you have provided to us, in a structured format of common use and mechanical reading. In certain circumstances and for reasons based on your particular situation, you may object to the processing of your data and Fuenquesada will stop processing it, except for compelling legitimate reasons, or for the formulation, exercise or defense of claims.

You can object to the receipt of commercial communications about our products and services at any time by selecting the option enabled in your Control Panel. All these rights can be exercised, at any time by requesting it by postal mail addressed to the Legal Department of Fuenquesada S.L., at the following address: C/ Iris 52 3º Izda 28109 Alcobendas (Madrid); or by sending an email to info@fuenquesada.com In any case, the request for a copy of the official document proving the identity of the data subject must be accompanied.

In the event that we have requested your consent to process the data, you can withdraw it at any time: by contacting Fuenquesada in the terms described in the previous paragraph, or by modifying your privacy options in your Control Panel. This revocation shall in no case be retroactive.

If you consider that you have not obtained satisfaction in the exercise of your rights, you can file a complaint with the Spanish Data Protection Agency, competent control authority for data protection, whose contact details are: Calle Jorge Jorge Juan, 6 – 28001 Madrid.

Users of Fuenquesada’ s website and services are responsible for the veracity, timeliness and accuracy of the data they provide to Fuenquesada, deeming the data provided by them true, current and accurate. Users can modify their data, and their preferences regarding the processing of the data provided, through the configuration of the options that are available from our website in the section “Customer” (also called, “Control Panel”). Fuenquesada shall take the necessary measures to delete and rectify without delay those data that turn out to be inaccurate with respect to the purposes for which they are processed as soon as it is effective inthe knowledge of its inaccuracy.

As a data subject you have the following rights, in accordance with the General Data Protection Regulation (GDPR):

  • • Pursuant to Article 15 of the GDPR, the right, to the extent indicated therein, to obtain information about the personal data concerning you and that we process;
  • • Pursuant to Article 16 of the GDPR, the right to obtain without undue delay the rectification or the completion of the personal data concerning it;
  • • Pursuant to Article 17 of the GDPR, the right to obtain the deletion of personal data concerning you, provided that the processing is not necessary:
    • To exercise the right to freedom of expression and information.
    • For the fulfillment of a legal obligation.
    • For reasons of public interest, or for the formulation, exercise or defense of claims;
  • • Pursuant to Article 18 of the GDPR, the right to obtain the limitation of the processing of your data when: The data subject challenges the accuracy of the data, the processing is unlawful and you object to the deletion of the data, we no longer need the data, but you need them for formulation, exercise or defence of claims, or you have objected to the processing under Article 21 of the GDPR;
  • • Pursuant to Article 20 of the GDPR, the right to receive the personal data concerning you and that you have provided us, in a structured, commonly used and measured format, or to request that it be transmitted to another controller;
  • • Pursuant to Article 77 of the GDPR, the right to lodge a complaint with a supervisory authority. As a general rule, you can contact the supervisory authority of your usual place of residence or work or the headquarters of our company. In Spain: Spanish Agency for Data Protection (AEPD) Calle Jorge Juan, nº 6.
  • If you have questions about the collection, processing or use of your personal data, if you want to know about such data in this regard, rectify them, restrict their processing or delete them, as well as to revoke any consent or oppose a certain use of your data, please contact: info@fuenquesada.com / +34 629 17 20 90

Fuenquesada wins 4 new international prizes